Be the expert
- Know the industry you are operating in.
- Know your customer and the company you are recruiting for.
- Know the job you are recruiting for.
- Know the candidate.
- Dress and behave appropriately.
- Have a professional first impression management.
- Remember: You are representing the company you work for, your client and the candidate.
Be honest, integer and human
- Remember: You deal with human beings – you are not selling insurances.
- Build trust and be normal. This does not mean to be ‘best friends’ with everybody but to give clear advise, be honest if you think this is not a good match and be emotional intelligent.
Create a great, but at least a good, experience
- Again, you are representative for the company and the brand, remember that.
- Give clear advice on how the process will be, how long it will take and keep to those milestones.
- When you say you’ll be on touch on monday morning be in touch on monday morning. When you say you’ll send the details immediately, do it.
Provide feedback – always
- Do it!
- Especially when the match is not good and the journey will end there for the candidate: tell them! Communicate!
- The same regarding the company side: be honest if you can’t find a great candidate immediately. Give feedback about your process and ensure you are hustling to make it happen.
- Be clear and honest about what to expect.
- If you are recruiting for a temp position where there is probably no option to stay is given – tell your candidates. This makes is easier for them as well as for you, in case you would need to end a contract.
- If you get asked what salary would be appropriately and realistic – manage expectations. You are the expert who knows the market and the industry.
- Don’t waist time – not your own time but also not your candidates’ or clients’ time.
- When you know this would not be a match – be open and honest. There is literally no point for the candidate to come out to your place and waist his / her time on the preparation, commute, and thoughts.
- Keep the processes smooths, stick to communicated milestones and make it a great experience.
Manage relationships (operational and strategic)
- Remember: you deal with people.
- Actively manage your relationships – don’t just let things happen – take action and responsibility.
- Especially candidates that might not be a perfect fit right now could become potential clients over time and / or somewhere else. You will get your foot so much easier through their door when you did well in the first time.